Shipping policy
Thank you for shopping with CelluSculpt™. Below you will find our shipping and delivery policy, designed to ensure transparency and peace of mind.
1. Order Processing
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All orders are processed within 24 hours of purchase (Monday to Friday).
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Orders placed after 2:00 PM EST or on weekends/holidays will be processed the next business day.
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You will receive an order confirmation email followed by a shipping confirmation with tracking details once your order has been dispatched.
2. Shipping Times
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Standard US Shipping: 2–5 business days.
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Expedited US Shipping: 1–3 business days (extra cost).
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International Shipping: 7–14 business days (availability varies by region).
Please note: delivery times may vary depending on carrier delays, customs clearance, or peak holiday periods.
3. Shipping Costs
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Free standard shipping on all US orders.
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International shipping fees are calculated at checkout based on location and order weight.
4. Tracking Your Order
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Once shipped, you will receive a tracking number via email.
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You can track your package directly through the carrier’s website.
5. Shipping Restrictions
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We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted countries due to carrier limitations.
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Customers are responsible for ensuring that their shipping information is entered correctly.
6. Damaged or Lost Packages
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If your order arrives damaged, contact us within 7 days with photos, and we will arrange a replacement.
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If your package is lost in transit, please contact our support team. We will work with the carrier to resolve the issue and, if necessary, ship a replacement at no extra cost.
7. Contact Us
For any shipping inquiries, please contact our customer support team:
📧 info@mycellusculpt.com
📞 +1 (305) 555-2847
📍 CelluSculpt, LVL UP SA LIMITED